Decision overload

Decision fatigue is a real threat to productivity and you will be feeling it more than most

Decision fatigue is a real threat to productivity and you will be feeling it more than most. With AI accelerating information flow, leaders expecting instant clarity and competing priorities landing by the hour, you’re often the first line of defence against chaos. This creates constant pressure to make rapid, accurate calls while juggling dozens of decisions that never make it onto the executive’s radar.

But the EAs who will thrive in 2026? They won’t be those pushing harder. It will be those who think smarter.

The decision pyramid that controls your day Consider a typical Tuesday morning. By 10am, you’ve already decided which emails need immediate attention, whether that supplier query can wait, if the CEO’s schedule needs reshuffling and where to book Thursday’s client lunch. You’ve made more decisions than your executive has even considered.

Think of these calls as your ‘decision pyramid’. At the base lie your daily habits – which tasks to tackle first, how to prioritise conflicting requests and when to push back. Your success with major decisions often depends on how well you’ve built this foundation.

When you’ve been making solid small decisions all morning, that afternoon choice about rescheduling the board meeting becomes clearer. But when you’re already drained from a hundred micro-decisions, even straightforward calls feel overwhelming.

Smart you versus tired you

We all have what I call ‘smart me’ and ‘stupid me’ operating in our heads. Smart you plans ahead, sets boundaries and knows what serves the long-term. Stupid you wants comfort and immediate relief from whatever feels urgent right now.

These two versions work on different timescales. Smart you can visualise next month. Stupid you exists in the moment, responding to whatever feels pressing. This explains why your best intentions crumble when you’re tired or stressed; the future-oriented voice gets quieter precisely when you need it most. The solution isn’t willpower. Create an environment where the right choice becomes the easy choice:

  • Block specific times for specific
  • Set up templates for recurring
  • Use tools that make saying no feel professional rather than difficult.

A framework for complex decisions

For decision-making under pressure, you need a structured approach like the POINT framework:

  • Permission: Who actually has authority to make this decision? Clarifying decision rights first saves enormous time and anxiety.
  • Zoom out: How does this decision fit the bigger picture? Looking at strategic goals and longer-term implications transforms how you evaluate
  • Zoom in: What specific details actually matter? Sometimes we’re drowning in information whilst missing the key metric that matter
  • Noise: What’s interfering with your clear thinking? Are you being influenced by the most recent complaint rather than the actual pattern? Recognising when bias might be affecting your judgement creates space for better
  • Test: What’s the first small step you can take? Rather than committing to massive changes, test with reversible, low-consequence

The EAs who manage decision fatigue best have developed specific routines that preserve their mental bandwidth for genuinely important choices.

Muddy puddles versus leaky ceilings

Not every issue deserves your immediate attention. Author James Clear offers a helpful distinction when he says: “Some situations are muddy puddles, others are leaky ceilings.”

Muddy puddles resolve themselves if left alone. Two team members have a minor disagreement but they’ll sort it out without your intervention. Leaky ceilings worsen if ignored. A small scheduling error that will cascade into conflicts across departments. The supplier relationship that’s fraying and will damage your reputation if not addressed.

Quickly categorising issues saves enormous mental bandwidth because you’re not treating every bump as a crisis.

Working with AI without losing your edge AI tools can reduce decision load through automating, drafting and summarising but they often create new challenges.

Where AI struggles most is precisely where you excel – reading subtle social cues, understanding unspoken priorities, navigating complex relationship dynamics and making context-rich decisions that require institutional knowledge.

Practical habits that preserve mental bandwidth

The EAs who manage decision fatigue best have developed specific routines:

  • Decision-free after 3pm: Handle your most important thinking before decision fatigue sets
  • Standardise the standardisable: Every decision you automate through good systems is mental energy saved for genuinely important
  • Batch similar tasks and decisions: The mental cost of context-switching is higher than most people
  • Build in pause points: Before responding to urgent requests, take three deep Even a 30-second pause can prevent poor decisions under pressure.
  • Track your decision quality: Notice when you make your best calls versus your Write them down. Awareness of your patterns helps you compensate and plan accordingly.

The strategic power of saying no

One of the most powerful tools for managing decision fatigue is also one of the hardest to use… The word ‘no’. The key is reframing no as protection of strategic priorities rather than personal preference.

Having a stronger ‘yes’ makes saying no easier. When you’re clear on what truly matters, declining requests that don’t serve those priorities becomes straightforward rather than agonising.

Looking forward

The only constant has always been change. You’ll thrive by recognising that your most valuable asset isn’t your ability to handle everything thrown at you but your capacity to think clearly under pressure.

Good decision-making isn’t about having perfect information or unlimited time. Sometimes the bravest choice is simply to choose, take action on that next right step and trust the foundation you’ve built through thousands of small, solid decisions.

When everyone has access to the same AI tools and information, your ability to cut through noise and act decisively will become your greatest professional advantage